Clients

Millos

The new generation of travel search with the InteliWISE Virtual Agent on the Millos tourist portal.

Overview

The aim of this project is to help the clients of the Tourist Portal www.millos.pl find the most suitable travel offer with the use of a modern interface. The growing expectations of clients result in the need for a more ergonomic and interactive multimedia interface.

Millos

The InteliWISE Virtual Agent is the main channel of communication with clients on the Portal.
The new generation of Virtual Agents that can lower call center costs by helping your clients is here.

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Main features
The InteliWISE Virtual Agent:
- enables travel search and helps you on every step of the booking process;
- ensures an immediate reaction to queries (milliseconds);
- understands questions in natural language;
- suggests related topics by displaying them below each answer;
- displays and reads out answers with the use of speech synthesis.
The Virtual Agent not only leads users along the search and booking process, but it also answers additional questions on details of the travel. This has led to a considerable drop in the number of customer queries at the call center.
Location and design

The InteliWISE Virtual Agent (character #24) is located in every section of the Millos website in the top-right corner of the screen. It looks and behaves differently, depending on its role and the webpage.

The Virtual Agent lets you choose the type of your excursion

The Virtual Agent answers natural language queries

The Virtual Agent can understand and answer questions and suggest related topics

Additional help in case of any problems with the booking process