Clients

Hiperokazja

How to enhance eCommerce Platforms with Video Shopping Cart Sales Agents.

Overview

The InteliWISE Shopping Cart Agent serves as a host on the Hiperokazja.pl website. It is a virtual employee, backed by artificial intelligence and lifelike avatar interface (recorded actor) which sits on top of a transactional interface, understands customers’ shopping intentions and responds to them 24x7 with video, sound, and print capabilities.

Hiperokazja

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  • Main features

    The InteliWISE ShoppingCart Agent is built into the most critical shopping process – the checkout:

    • The Agent assists customers with any question, query or doubt during the checkout process;
    • It pops up contextually, when customers may require immediate assistance;
    • It has a non-intrusive appearance, with an optional minimize function;
    • presenting information about products and services;
    • Key stages supported by the Agent:
      • Delivery - option selection,
      • Payment – option selection,
      • Confirmation of the purchase.

  • Location and design

    The InteliWISE ShoppingCart Agent (character #118) is fully integrated with the checkout page of the Hiperokazja website.

    Hiperokazja screenshot 1
    Cart browsing.

    Hiperokazja screenshot 2
    Assistance with filling-out forms.

    Hiperokazja screenshot 3
    Minimized mode.

  • Results

    The InteliWISE ShoppingCart Agent's key benefits include:

    • reducing shopping cart drop offs, increasing order conversions, and increasing the number of unassisted e-sales;
    • getting the message to the user more effectively than the traditional web self-service tools, without involving human interaction, starting at $0.15 per contact;
    • full reporting on user’s behavior to the web owner;
    • scalability to adapt to changes of traffic of queries to contact center;
    • continuous and constant quality of answers, 24x7 – very important to clients where consistency is mandatory;

Interested in testing this new technology on your website? ANY OTHER QUESTIONS?

Call us at 408.524.3041 or write to us.

 
Clients
Millions of virtual live chats are assisting customers and helping to sell more.
FAQ

  • What's the difference between Live Chat and Virtual Agent ?

    Live chat is a software that helps your sales or service team talk-chat with your customers.

    It's different from a Virtual Agent which is an intelligent software that has its own, pre-built base of Q&A. So it does not need a live operator to provide answers, it's got like automated chat. It's like a next-gen FAQ or HELP.

  • Why is the price so different for Virtual Agent and live chat ???

    Well, actually it's not.

    Live chat software is inexpensive, but you have to multiply it by the number of customer service folks, PLUS you have to pay them couple of '000 of dollars in salary.

    Virtual Agent on the contrary, once first taught the Q&As will handle your customers' issues for a penny each, night&day, 24-7. Even hundreds of them at once. You don't pay the salary, he doesn't take the leave.

  • How much it cost ?

    First of all, start with some of our software for free, and pay only if it works. With the live chat, the setup is all easy & automatic & free. Then you pay for how many seats you use monthly.

    With the Virtual Agent, you pay the plan plus some installation fee which is usually setting up a Q&A base. Remember, you then do not pay for the customer service team to handle questions. Refer to Pricing on a page.

  • When can I have it up& running on the site?

    With the live chat, it can work even in 5 or 10 minutes, just Sign In and get the gode.

    With the Virtual Assistant, you can test the prototype in the couple of days, because our knowledge management team has to build & configure the Q&A knowledge base. Shoot us an email and we'll get back with the timing.

  • Can I add my avatar / any avatar / video avatar / mascot ?

    It wouldn't be called a Virtual Agent if you couldn't. We provide both JavaScript and Flash so you can have any avatar embedded in your window.

  • What if Virtual Agent | automated Q&A does not know the answer ?

    Some of questions are sophisticated or personalized and we know that. That's why our Agent has a plethora of ways to handle it: (i) instantly open a live chat with an operator, (ii) get the question and an email of the customer & get back later, (iii) connect with Toll Number via call back or … tell us what to do.

  • Where can I add this virtual agent / assistant ?

    It usually works as a (much more cost effective) FAQ or HELP section. As a side tab widget it will help customers contextually with very specific problems on site, like password recovery, delivery options questions, payments etc

More questions? Interested in presentation? Please write to us here
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