Clients

Igloo

Virtual Agents and modern equipment for trade and catering.

Overview

The InteliWISE Virtual Agent serves as a host at the Polish and English versions of the www.igloo.pl website. It answers Igloo web users' questions in the following areas:
1. Igloo products
2. Igloo realizations
3. Igloo and the Igloo Group
4. Igloo services
5. Other minor subjects

Igloo

Scroll down for more information

  • Main features

    The InteliWISE Virtual Agent's main features include:

    • website navigation assistance;
    • offering suggested questions basing on activity scenarios;
    • methodology for the integration with external data systems;
    • giving an answer found in one of many sources and saying it out loud using a text-to-speech synthesis.

  • Location and design

    The InteliWISE Virtual Agent (character #118) is located in the top-right corner of the screen - at every section of the Polish and English versions of www.igloo.pl website.

    Igloo screenshot 1
    The Virtual Agent is embedded and hidden in the search box at the top of the page.

    Igloo screenshot 2
    If a user clicks the search box the window expands and the Virtual Agent appears, presenting relevant information.

  • Results

    The InteliWISE Virtual Agent provides:
    - better user on-line experience
    - rich insight into customers' behavior through dashboard and statistical reporting
    - a high level of response accuracy

    The Avatar can also do real time searches and browse the www.igloo.pl website for the latest contents.

Interested in testing this new technology on your website? ANY OTHER QUESTIONS?

Call us at 408.524.3041 or write to us.

 
Clients
Millions of virtual live chats are assisting customers and helping to sell more.
FAQ

  • What's the difference between Live Chat and Virtual Agent ?

    Live chat is a software that helps your sales or service team talk-chat with your customers.

    It's different from a Virtual Agent which is an intelligent software that has its own, pre-built base of Q&A. So it does not need a live operator to provide answers, it's got like automated chat. It's like a next-gen FAQ or HELP.

  • Why is the price so different for Virtual Agent and live chat ???

    Well, actually it's not.

    Live chat software is inexpensive, but you have to multiply it by the number of customer service folks, PLUS you have to pay them couple of '000 of dollars in salary.

    Virtual Agent on the contrary, once first taught the Q&As will handle your customers' issues for a penny each, night&day, 24-7. Even hundreds of them at once. You don't pay the salary, he doesn't take the leave.

  • How much it cost ?

    First of all, start with some of our software for free, and pay only if it works. With the live chat, the setup is all easy & automatic & free. Then you pay for how many seats you use monthly.

    With the Virtual Agent, you pay the plan plus some installation fee which is usually setting up a Q&A base. Remember, you then do not pay for the customer service team to handle questions. Refer to Pricing on a page.

  • When can I have it up& running on the site?

    With the live chat, it can work even in 5 or 10 minutes, just Sign In and get the gode.

    With the Virtual Assistant, you can test the prototype in the couple of days, because our knowledge management team has to build & configure the Q&A knowledge base. Shoot us an email and we'll get back with the timing.

  • Can I add my avatar / any avatar / video avatar / mascot ?

    It wouldn't be called a Virtual Agent if you couldn't. We provide both JavaScript and Flash so you can have any avatar embedded in your window.

  • What if Virtual Agent | automated Q&A does not know the answer ?

    Some of questions are sophisticated or personalized and we know that. That's why our Agent has a plethora of ways to handle it: (i) instantly open a live chat with an operator, (ii) get the question and an email of the customer & get back later, (iii) connect with Toll Number via call back or … tell us what to do.

  • Where can I add this virtual agent / assistant ?

    It usually works as a (much more cost effective) FAQ or HELP section. As a side tab widget it will help customers contextually with very specific problems on site, like password recovery, delivery options questions, payments etc

More questions? Interested in presentation? Please write to us here
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