Virtual Assistants
Added to HELP or SUPPORT sections, this tool will resolve repetitive customer problems 10 x less costly than call support, in less than a minute, via automated self- help Q&A and live chat.
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Adding intelligent chat to website - with InteliWISE Virtual Agent
Web Self - Service
TabThis customer service tool provides instant answers based on AI intent – recognition search and self – learning knowledge base.
Add it as the bottom Tab - the least intrusive way. Or the side Tab, that moves when a customer scrolls the web site.
Virtual Assistants act as your representative and make customers feel as though they are getting the kind of personalized service they would get from a real live customer service agent, but they cost you a fraction of what you would pay a call center agent.
Understanding customer questions & intentions
Customers can enter questions in their own words, even with typos or misspellings, and thisSupport Chat Software
intelligent technology interprets their question, then guiding to answer.
With a less than $0.10 per interaction, this self – help application is the lowest cost channel for customer support, yet providing a great customer experience
Web Self Service
seamlessly integrated with CRM or Call CenterProvide Live Support
for customers that seek help instantly. Read more
Virtual Agent is a web - based software, with a flexible API, ready to integrate with important IT systems. Virtual Agent are becoming an element of:
- CRM - sitting on top of Live Chat or e-mail
- Enterprise search - enhancing search with Natural Language Processing
- eCommerce platforms - playing a role of immediate customer support feature.
InteliWISE Virtual Agents are increasingly added to an existing help section, FAQ section or Home Page to enhance the call center sales and customer support experience for your customers.
More information about API & Add-ons is available here.
